New Inazuma Islands - Seirai Island and Watatsumi Island We will do our very best to resolve the issue. Please do not hesitate to contact Customer Service if you encounter any issues installing the new version. PlayStation 4 and PlayStation 5: Highlight Genshin Impact from the Home Screen, press the “OPTIONS” button, and select “Check for Update.”.Android: Open the game and follow the directions on-screen.iOS: Open the App Store and tap Update.PC: Close the game, open the Genshin Impact Launcher, and click Update.Update maintenance begins 1 06:00 (UTC+8) and is estimated to take 5 hours. The mail will expire after 30 days, so don’t forget to claim the attached compensation in time. Our developers will distribute compensation to Travelers via in-game mail within 5 hours after the update maintenance is finished. Please claim the compensation mail before 4 06:00 (UTC+8).Issue Fix Compensation: Travelers who reach Adventure Rank 5 and above before 1 06:00 (UTC+8).
Please claim before the end of Version 2.1.